Complaints Procedure

If you are unhappy with any of the services provided by Hawkeye Security Care or have a concern please tell us about it. Complaints help us to provide you with a better service and we will deal with your complaint quickly and professionally.

We would ask that you:

Stage 1

In the first instance please contact our team by telephone, email or in writing:

Tel. 0808 1644 440

Investigating Officer,

Hawkeye Security Care Ltd, 140 Norwood Road Southport PR8 6EH

Tel. 0808 1644 440 email

If you are unhappy with our initial response, or wish to make a formal complaint, we would welcome your complaint in writing including:

You can expect your complaint to be acknowledged within 4 working days of receipt. You should get a response and an explanation within 10 working days

Stage 2

If you are not satisfied with the initial response to the complaint, then you can write to the Managing Director of Hawkeye Security Care Ltd and ask for your complaint and the response to be reviewed. You can expect the Managing Director to acknowledge your request within 4 working days of receipt and a response within 10 workings days. Hawkeye Security Care Ltd.'s aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently, timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.

Final Stage

If you are not satisfied with the subsequent reply from Hawkeye Security Care Ltd.'s Managing Director, you can take the complaint further by contacting the TSA who will act as an independent arbitration service.

The Website is owned and operated by Hawk Eye Security Care Ltd ('we'), a limited company are registered in England and Wales under company number: 10611383 having our registered office at 140 Norwood Road, Southport, United Kingdom, PR8 6EH. Our VAT Number is: GB288432274.

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