Out of Hours Call Handling

Are you frustrating your customers or losing them to your competition when 5 o’clock arrives?

Hawkeye’s out of hours service will provide your business with call handling support 365 days a year.

7 days a week

Our weekend call handling team will ensure that your telephones are answered from Friday evening all the way to Monday morning.

Seasonal call handling solutions

We have a lot of clients that only need 24/7 call handling at particular times of the year, or who see seasonal demand increase due to weather conditions. Businesses who provide facilities management solutions particularly benefit from our on demand, flexible out of hours contracts.

What are the benefits of outsourcing out of hours call handling?

We support businesses across a range of industries and sectors, some of whom may have a global customer base, or others who must provide 24/7 cover as part of their business. Outsourcing you’re out of hours calls means you don’t have to recruit and retain staff for unpopular shifts or concern yourself with health and safety obligations for overnight office openings.

We operate 24/7, 365 days a year, which means that we can handle all your out of hours calls to the high standards your customers expect. Never miss a call, never miss an order. Keep your customers happy and keep them coming back for more. Here are some examples of the industries, sectors and activity type that is supported from our out of hours solutions:

Hawkeye’s out of hours service can be your 24-hour contact centre partner, blending into your team so that your customers are completely taken care of and allowing you to focus on other important aspects of your business.

Our call centre is staffed 24 hours a day, 7 days a week, 365 days a year so that yours doesn’t have to be.

Switch your calls to us overnight and enjoy the benefits of delivering an out of hours customer service experience: –

The Website is owned and operated by Hawk Eye Security Care Ltd ('we'), a limited company are registered in England and Wales under company number: 10611383 having our registered office at 140 Norwood Road, Southport, United Kingdom, PR8 6EH. Our VAT Number is: GB288432274.

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